PAGEMAKE / FAQ
Frequently asked questions
Ordering, payment, handover, guarantees and AI integration: the essentials in brief.
01How do I order a website?
You can request a free quote through the PageMake website. Once we have discussed your requirements, we prepare a tailored quote. The order becomes final when you accept the quote and the contractual terms have been agreed.
02Is requesting a quote free?
Yes. Requesting a quote is completely free and does not commit you to any payment or order.
03How much is the advance payment?
For every order we ask for 50% of the total contract price as an advance. Work begins once the advance has been received and the necessary materials are available.
04How do I pay?
Payment is made by bank transfer only, on the basis of an invoice or pro forma invoice issued by VeronaJob s.r.o. There is no direct online payment on the website.
05When is the remaining 50% due?
We first present the finished website in a test environment. Once the agreed corrections have been made and you have approved the website, we issue a final invoice for the remaining 50%.
06When does the website go live?
We launch the website on the agreed domain once the full contract price has been received, and hand over the access defined in the contract.
07How long does it take to build a website?
Development time depends on the chosen package, the features requested and the complexity of the project. We agree the expected delivery date in advance and set it out in the quote.
08Can I ask for changes to the website?
Yes. We carry out the changes defined in the accepted quote. Further development beyond the order may be charged separately.
09Are the domain and hosting included in the price?
Domain registration and hosting are charged separately unless the accepted quote states otherwise. We tell you about any additional costs in advance.
10Do you build multilingual websites?
Yes. Depending on the chosen package, we also build multilingual websites. The fee for additional languages is set out in the quote.
11Can I request custom graphics, animation or 3D?
Yes. Through the PageMake Design LAB we also create custom animations, 3D presentations, video elements and interactive features. These are charged separately, and their price depends on the complexity of the development.
12What happens if I want to cancel my order?
Cancellation of the order and settlement of the advance are governed by the contractual terms and the applicable legislation. Private consumers keep their statutory right of withdrawal. The advance is not automatically non-refundable.
13Is there a guarantee on the finished website?
During the support period included in your package, we help you resolve any issues. The end of the support period does not limit your statutory rights in respect of defective performance.
14How is the website handed over?
Once the final payment has been received, we launch the website and hand over the agreed access and the necessary information.
15How is AI integration billed?
It consists of a one-off setup fee and a monthly fee. The monthly fee includes an AI usage allowance set in euros, so you never have to think about tokens. Usage above the allowance is billed at the end of the month at the actual API cost plus a 20% handling fee.
16What happens when the AI allowance runs out?
We email you when 80% of the allowance has been used. Above the allowance the service keeps running up to the agreed monthly spending cap; once the cap is reached it pauses until the end of the month, or we raise it at your request. So there are no surprise invoices.
17Can I use my own API key, and what happens to the data?
Yes. With your own OpenAI, Anthropic or Google account, you pay the provider for usage directly and we only charge the monthly fee. The chosen AI provider and the data processing terms are set out in the contract, and the chat tells visitors that they are talking to an artificial intelligence.
18Who operates PageMake?
The official operator of the PageMake service is:
- Registered office
- Záhradnícka 997/9, 932 01 Veľký Meder, Slovakia
- Company ID
- 56915811
- Tax ID
- 2122496618
- VAT ID
- SK2122496618
19How can I contact the PageMake team?
Through the contact and quote request form on the website, and via the contact details below:
CMS – frequently asked questions
Can I use the CMS with any website?
No. PageMake CMS is exclusively available for websites built by PageMake and appropriately integrated. Setup and the range of editable content are agreed in advance.
Do I need programming knowledge?
No. Prepared content is edited visually or using simple forms. A single click navigates, a double-click edits; mobile devices use touch-friendly controls.
Do changes go live immediately?
No. You edit a draft and can review it in a preview. Visitors see the published version; new content requires a separate publishing step.
Does CMS pricing include a website, hosting and Care?
No. CMS is an optional subscription with its own monthly fee. Website development, hosting and PageMake Care are separate services.
Is AI usage unlimited?
No. Agentic AI has configurable monthly usage and cost limits. The provider, allowance and limits are agreed in the quote; activation requires provider configuration.
Does the demo change my real website?
No. The demonstrations use local sample data only. They do not connect to customer websites, a CMS database or a live AI provider.
How can I order?
Choose a CMS plan and submit the preselected quote request. We check your PageMake website integration and agree the fee, introductory offer and access. The page does not process automatic payments or invoicing.